Unifi related quiestions

What is UniFi?

UniFi is a bundled triple play service offering High Speed Internet, HyppTV (IPTV) and Voice for residential use. For business use, UniFi offers dual play service which includes High Speed Internet and Voice.

What is the UniFi package offering?

UniFi is offering 3 residential and 3 business packages.

  1. Residential: ( not yet included 6% GST )
    • VIP 5 – RM 149 / month
    • VIP 10 – RM 199 / month
    • VIP 20 – RM 249 / month

Each package comes with voice, Internet and HyppTV subscription.

  1. Business: ( not yet included 6% GST)
    • BIZ 5 – RM 199 / month
    • BIZ 10 – RM 599 / month
    • BIZ 20 – RM 899 / month

Each package comes with attractive call plans, Internet speeds and a host of complimentary services.

 

What is the difference between HyppTV and satellite TV?

HyppTV is different from satellite TV in that it is transmitted via a broadband network. This gives added benefits such as not being susceptible to bad weather, as well as fast Internet access via HyppTV.

HyppTV also differs in term of pricing model, which is an On-Demand approach, which means customers only pay for the channels, movies or series they want to watch, rather

than pay for the whole package, with no extra monthly fees involved.

 

How can UniFi benefit me?

UniFi will enhance customer experience by providing higher internet speed, more entertainment options, affordable voice packages and better service stability. UniFi allows customers to experience virtual shopping, work from home, interact with people in virtual communities and enjoy high quality entertainment anytime. UniFi also allows customers to maintain their existing TM Phone number.

 

How long does a typical UniFi installation and testing take?

Installation and testing are expected to take approximately 4 to 8 hours depending on the type of customer premise due to the sensitive nature of and the complexity involved in fibre installations. The installation process involves site survey, ducting, piping, electrical work and equipment configuration.

 

Does TM allow customers to appoint their own contractor to perform internal wiring?

Customers may call their own external contractors to fix the internal wiring but TM will not be responsible for any damages resulting from any works done by third parties.

 

Do I pay a separate bill for the services bundled in UniFi?

All services offered under UniFi will be in one bill. However, for the services maintained after subscribing to UniFi (i.e., Streamyx, Business Broadband, TM Homeline/Businessline), customers will receive a separate bill.

 

Does UniFi have a Fair Usage Policy (FUP)?

ALL Residential UniFi packages are subject to the Fair Usage Policy. FUP is a standard global practice to ensure that good quality of experience is provided to all customers.

 

What is the monthly download volume imposed?

The VIP5 package comes with a 60GB monthly download volume.

The VIP10 package comes with a 90GB monthly download volume.

The VIP20 package comes with a 120GB monthly download volume.

The monthly download volume will not be implemented until further notice. There will be no volume capping for UniFi’s Business packages.

 

Can the UniFi package be upgraded / downgraded?

Customers can upgrade to a higher-priced package at any time (either within contract period or not). However, for downgrades, a fee of RM 200 will be charged (this is subject to change).

In the event of an upgrade or downgrade, the contract period shall be renewed and a new 24-month contract will take effect from the upgrade/downgrade completion date.

 

Where can I upgrade / downgrade my UniFi package?

Applications can be made at http://register-unifi.com

 

What should I do if my UniFi equipment is faulty?

If any UniFi equipment is faulty, you may call TM UniFi Centre at 1-300-88-1221. If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment will be replaced with no charge. However, if the fault is non TM related or if the warranty is expired, you will have to purchase a new equipment.

 

When will I get my first bill after I subscribe to the UniFi package?

The first bill can be expected around 1 month after service is activated. The first bill will also include a one month advance payment.

 

Is there any penalty if I terminate my UniFi service?

For early terminations, customers shall pay a penalty of RM500. There will be no penalty charges for termination after the minimum contract period (24 months). Customers must also settle any outstanding bill prior to termination. For more information, please refer to your service Terms & Conditions.

 

How do I make payments for my UniFi service?

You can make payment through myUniFi portal (online payment), TMpoint, TMpoint Authorised Dealer (TAD), POS Malaysia and branches of selected preferred online banking channels. Please refer more on Payment Guides at TM UniFi portal at http://www.tm.com.my/unifi/help-support/Pages/payment-guides.aspx

 

How do I make online payments via myUniFi portal?

Step 1: Sign in to MyUniFi at https://occ.unifi.my Step 2: Click MyBill tab

Step 3: Scroll down to Pay Your Bill and click Make Payment button

Step 4: Fill in the form and click Continue button to proceed with the payment

 

I cannot open the UniFi softcopy bill attachment received to my email. What should I do?

Adobe Reader (version 7 or above) is required to view the statement. If you do not have Adobe Reader installed, you can download it for free at the Adobe website.

 

Can I check my previous month statement?

Yes. You can view your past 6 months bill statement via myUniFi under MyBill section.

 

10 Things You Should Know About UniFi

  1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.
  2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).
  3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.
  4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.
  5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.
  6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
  7. Installation fee includes external cable entrance and up to 15 metres fiber cable internal wiring, 15 metres for Ethernet, 15 metres telephone cables and 30 metres for casing (raceway). Additional charges will be applied for cables more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.
  8. For other optional installation e.g. wiring above ceiling, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor. However, additional charges will be applied for standard cables more than 15 metres and charges will be included in your UniFi bill.
  9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.
  10. All UniFi equipment provided by TM is subject to 12 months warranty period.

 

5 Things You Should Know About UniFi Installation

  1. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.
  2. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.
  3. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
  4. Installation fee includes external cable entrance and up to 15 metres fiber cable internal wiring, 15 metres for Ethernet, 15 metres telephone cables and 30 metres for casing (raceway). Additional charges will be applied for cables more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.
  5. For other optional installation e.g. wiring above ceiling, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor. However, additional charges will be applied for standard cables more than 15 metres and charges will be included in your UniFi bill.

 

UniFi Security Enhancement

UniFi Security Enhancement – Frequently Ask Question (FAQ)

  1. I want to use my TM WiFi service for the first time, where can I refer for my password?

    Your myUniFi ID and password were created and sent to your mobile phone and preferred email address during UniFi installation once the details (mobile phone and email address) has been confirmed.

    Your UniFi and other service passwords can be set or changed at myUniFi portal (https://occ.unifi.my).

  2. I did not get I forgot my myUniFi portal login ID and password. How do I retrieve it?

    You can check at your preferred email address or on your mobile phone again (or)
    You can call our TM UniFi Center (1-300-88-1221) to resend myUniFi portal login and password to you.

  3. I have myUniFi portal ID and password now. How do I change my TM WiFi password?

    i. Please login to myUniFi portal (https://occ.unifi.my) using the ID and password given
    ii. Under myUniFi tab, expand the Billing Account
    iii. Click “Change Service Password” button
    iv. Choose the service(s) that you want to change the password and key in your preferred password
    v. Click “Submit”
    vi. You will receive your password via SMS and your preferred email address

  4. I still have problems with my password (did not receive password etc). What should I do?

    Your primary mobile number and email address for password delivery may be incorrect. Please contact our TM UniFi Center (1-300-88-1221) to provide us with the correct details.

  5. I am not at home during the installation. How will the installer verify my NRIC?

    You (applicant) must provide a photocopy of your NRIC to your authorised representative to be verified with our installer during UniFi service installation. Your authorised representative must also present his/her NRIC to the installer during UniFi service installation as well.


Pakej Unifi Tanpa Telefon dan HyppTV

Kami menerima banyak pertanyaan melalui telefon mengenai melanggan pakej Unifi, tetapi tidak mahu talian telefon dan HyppTV. Untuk makluman Tuan/Puan, Unifi untuk kediaman ditawarkan dalam bentuk pakej 3 dalam 1. Iaitu talian internet Unifi, talian telefon baru dan rangkaian HyppTV.

Maksud VIP:

membawa maksud Video atau IPTV ( Internet Protocol Television ).
I membawa maksud Internet Berkelajuan Tinggi ( High Speed Broadband ).
P membawa maksud Telefon.

Sekiranya, Tuan/Puan tidak memerlukan talian telefon atau HyppTV, maka bolehlah tutup suis Telephone / HyppTV selepas pemasangan Unifi selesai. Perkhidmatan talian Unifi akan tetap berfungsi seperti biasa tanpa gangguan.

Panggilan Percuma

Setiap pelanggan Unifi boleh membuat panggilan keluar daripada telefon Unifi secara percuma ke nombor talian tetap Telekom Malaysia. Manakala, panggilan telefon ke talian tetap lain seperti Maxis atau Time Dot Com atau talian telefon bimbit tempatan akan dicaj pada kadar 10 sen seminit.

Unifi telephone
Unifi Telephone

 

Rangkaian HyppTV Percuma

Semua pelanggan Unifi untuk kediaman akan mendapat saluran HyppTV asas secara percuma.

Unifi-Set-Top-Box-Hypptv
Unifi HyppTV Set-Top-Box

 

Saluran Percuma : ( ditandakan sebagai Free )

HyppTV Free Channels Listing

Rujukan Tambahan Mengenai Unifi

Change Of Unifi Bill Payment Period

CHANGE OF UNIFI BILL PAYMENT PERIOD

Dear Valued Customer,

Telekom Malaysia Berhad (TM) wishes to inform you that effective 11 SEPTEMBER 2014, the payment period between the Bill Date and Payment Due Date in UniFi monthly bill for all UniFi customers will be changed to 21 days from the current 30 days.

Kindly note that the Payment Due Date refers to the payment deadline for your UniFi bill each month. Therefore, in order to ensure that you continue to enjoy uninterrupted services, we would like to advise our customers to observe this change and proceed with the necessary payment.

We sincerely apologise for any inconvenience caused. Should you have any query or need further clarification on this matter, please visit your nearest TMpoint or call our TM UniFi Centre at 1300-88-1221.

Thank You.

Unifi Contact Number For Registration

If you are looking for Unifi contact number to apply Unifi broadband service or upgrade your existing Unifi service, kindly call 018-6661622 for assistance. We will provide more details about Unifi packages and Unifi latest promotion. We will guide you to choose which package that suit your home internet usage or your office internet usage.

For your convenience, we also provide Unifi registration via Whatsapp ( 018-6661622 ), LINE ( ID:registerunifi ), Kakao (ID:registerunifi ). The whole process will take about 5 minutes only. No need to travel to shopping complex to looking for Unifi agent or Unifi reseller. No need to queue at TM Point service centre. Save time & save money!

Here are the list of Unifi benefits :

UniFi
can help facilitate or enable the following benefits:

  • Download large (file size) DVD quality movies and music video clips in a matter of minutes or even a few seconds depending on the file size.
  • Enjoy a new TV experience through TV over broadband (HyppTV) where you can access TV channels over a private network in high definition format with high stability. HyppTV also offers the ability for high content user interactivity through its Video On Demand feature.
  • Work from home and stay in touch with your office or clients and business associates anywhere in the world  in  real-time  through High Speed Internet, video and voice connectivity.
  • Enjoy a richer, secure shopping and e-commerce experience from the comfort of your home by accessing virtual shops online around the world through real-time video and chat.
  • Play online games simultaneously with anyone in the world in real-time and high resolution format.
  • Access educational services such as ‘study online’ and participate in virtual classroom discussions with your tutors anywhere in the world as well as enjoy a rich research experience by being able to download books, journals and magazines in a matter of minutes.
  • Receive real-time medical diagnosis and advice from local and international medical practitioners, in the comfort of your home through Unifi High Speed Internet, high definition video and voice connectivity.

On the whole, UniFi will enable and bring greater value to Malaysians through  a  richer  digital  lifestyle  and  online  experience, enhanced competitiveness and world-class broadband infrastructure

For those still using TM Streamyx package, you may upgrade to Unifi without upfront charges or installation charges. Upgrade to Unifi fibre broadband today!

Unifi Promotion Extended : Hypp-Normous Deal

Great News! Hypp-Normous Deal has been extended to 31 Mac 2014. Grab this opportunity to upgrade your Unifi existing account or subscribe Unifi for huge saving!

Promosi Unifi Hypp-Normous Deal telah dilanjutkan ke 31 Mac 2014. Gunakan kesempatan ini untuk upgrade perkhidmatan Unifi sedia ada kepada kelajuan lebih tinggi dengan penjimatan berbaloi.

hypp-normous

Latest Unifi Coverage – Penang

Hi! Good news for residents at Pulau Pinang. Below are the latest UniFi coverage :

  • Lavinia Apartment, Jalan Bukit Kechil 1, 11900 Bayan Lepas.
  • Palm Paladium, Persiaran Minden, 11700 Gelugor.
  • U Garden, Persiaran Minden, 11700 Gelugor.
  • Bayswater, Lebuh Tunku Kudin 2, 11700 Gelugor.

Register Unifi now and get UniFi installation date within 1 hour.

 

Guide to Pay Unifi Bill Via Maybank2u

This is a short guide about paying Unifi bill via Maybank2u.

1. After login to your Maybank2u.
2. Click ‘Account & Banking’
3. Click ‘Bill Payment’
4. Click ‘Make a one-off payment’
5. Select ‘All Payees’ ( from the right side drop down menu ), Click ‘Continue’
6. Choose ‘Telekom Malaysia Berhad – UniFi’ , Click ‘Continue’
7. Key-in your Unifi Bill Account Number, Continue, Request TAC, Then confirm the payment.

Unifi Bill Account Number ( sample ) :

Unifi Bill Account Number Sample

Unifi Bill Account Number Sample