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Unifi related quiestions

What is UniFi?

UniFi is a bundled triple play service offering High Speed Internet, HyppTV (IPTV) and Voice for residential use. For business use, UniFi offers dual play service which includes High Speed Internet and Voice.

What is the UniFi package offering?

UniFi is offering 3 residential and 3 business packages.

  1. Residential: ( not yet included 6% GST )
    • VIP 5 – RM 149 / month
    • VIP 10 – RM 199 / month
    • VIP 20 – RM 249 / month

Each package comes with voice, Internet and HyppTV subscription.

  1. Business: ( not yet included 6% GST)
    • BIZ 5 – RM 199 / month
    • BIZ 10 – RM 599 / month
    • BIZ 20 – RM 899 / month

Each package comes with attractive call plans, Internet speeds and a host of complimentary services.

 

What is the difference between HyppTV and satellite TV?

HyppTV is different from satellite TV in that it is transmitted via a broadband network. This gives added benefits such as not being susceptible to bad weather, as well as fast Internet access via HyppTV.

HyppTV also differs in term of pricing model, which is an On-Demand approach, which means customers only pay for the channels, movies or series they want to watch, rather

than pay for the whole package, with no extra monthly fees involved.

 

How can UniFi benefit me?

UniFi will enhance customer experience by providing higher internet speed, more entertainment options, affordable voice packages and better service stability. UniFi allows customers to experience virtual shopping, work from home, interact with people in virtual communities and enjoy high quality entertainment anytime. UniFi also allows customers to maintain their existing TM Phone number.

 

How long does a typical UniFi installation and testing take?

Installation and testing are expected to take approximately 4 to 8 hours depending on the type of customer premise due to the sensitive nature of and the complexity involved in fibre installations. The installation process involves site survey, ducting, piping, electrical work and equipment configuration.

 

Does TM allow customers to appoint their own contractor to perform internal wiring?

Customers may call their own external contractors to fix the internal wiring but TM will not be responsible for any damages resulting from any works done by third parties.

 

Do I pay a separate bill for the services bundled in UniFi?

All services offered under UniFi will be in one bill. However, for the services maintained after subscribing to UniFi (i.e., Streamyx, Business Broadband, TM Homeline/Businessline), customers will receive a separate bill.

 

Does UniFi have a Fair Usage Policy (FUP)?

ALL Residential UniFi packages are subject to the Fair Usage Policy. FUP is a standard global practice to ensure that good quality of experience is provided to all customers.

 

What is the monthly download volume imposed?

The VIP5 package comes with a 60GB monthly download volume.

The VIP10 package comes with a 90GB monthly download volume.

The VIP20 package comes with a 120GB monthly download volume.

The monthly download volume will not be implemented until further notice. There will be no volume capping for UniFi’s Business packages.

 

Can the UniFi package be upgraded / downgraded?

Customers can upgrade to a higher-priced package at any time (either within contract period or not). However, for downgrades, a fee of RM 200 will be charged (this is subject to change).

In the event of an upgrade or downgrade, the contract period shall be renewed and a new 24-month contract will take effect from the upgrade/downgrade completion date.

 

Where can I upgrade / downgrade my UniFi package?

Applications can be made at http://register-unifi.com

 

What should I do if my UniFi equipment is faulty?

If any UniFi equipment is faulty, you may call TM UniFi Centre at 1-300-88-1221. If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment will be replaced with no charge. However, if the fault is non TM related or if the warranty is expired, you will have to purchase a new equipment.

 

When will I get my first bill after I subscribe to the UniFi package?

The first bill can be expected around 1 month after service is activated. The first bill will also include a one month advance payment.

 

Is there any penalty if I terminate my UniFi service?

For early terminations, customers shall pay a penalty of RM500. There will be no penalty charges for termination after the minimum contract period (24 months). Customers must also settle any outstanding bill prior to termination. For more information, please refer to your service Terms & Conditions.

 

How do I make payments for my UniFi service?

You can make payment through myUniFi portal (online payment), TMpoint, TMpoint Authorised Dealer (TAD), POS Malaysia and branches of selected preferred online banking channels. Please refer more on Payment Guides at TM UniFi portal at http://www.tm.com.my/unifi/help-support/Pages/payment-guides.aspx

 

How do I make online payments via myUniFi portal?

Step 1: Sign in to MyUniFi at https://occ.unifi.my Step 2: Click MyBill tab

Step 3: Scroll down to Pay Your Bill and click Make Payment button

Step 4: Fill in the form and click Continue button to proceed with the payment

 

I cannot open the UniFi softcopy bill attachment received to my email. What should I do?

Adobe Reader (version 7 or above) is required to view the statement. If you do not have Adobe Reader installed, you can download it for free at the Adobe website.

 

Can I check my previous month statement?

Yes. You can view your past 6 months bill statement via myUniFi under MyBill section.

 

10 Things You Should Know About UniFi

  1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.
  2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).
  3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.
  4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.
  5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.
  6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
  7. Installation fee includes external cable entrance and up to 15 metres fiber cable internal wiring, 15 metres for Ethernet, 15 metres telephone cables and 30 metres for casing (raceway). Additional charges will be applied for cables more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.
  8. For other optional installation e.g. wiring above ceiling, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor. However, additional charges will be applied for standard cables more than 15 metres and charges will be included in your UniFi bill.
  9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.
  10. All UniFi equipment provided by TM is subject to 12 months warranty period.

 

5 Things You Should Know About UniFi Installation

  1. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.
  2. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.
  3. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
  4. Installation fee includes external cable entrance and up to 15 metres fiber cable internal wiring, 15 metres for Ethernet, 15 metres telephone cables and 30 metres for casing (raceway). Additional charges will be applied for cables more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.
  5. For other optional installation e.g. wiring above ceiling, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor. However, additional charges will be applied for standard cables more than 15 metres and charges will be included in your UniFi bill.

 

UniFi Security Enhancement

UniFi Security Enhancement – Frequently Ask Question (FAQ)

  1. I want to use my TM WiFi service for the first time, where can I refer for my password?

    Your myUniFi ID and password were created and sent to your mobile phone and preferred email address during UniFi installation once the details (mobile phone and email address) has been confirmed.

    Your UniFi and other service passwords can be set or changed at myUniFi portal (https://occ.unifi.my).

  2. I did not get I forgot my myUniFi portal login ID and password. How do I retrieve it?

    You can check at your preferred email address or on your mobile phone again (or)
    You can call our TM UniFi Center (1-300-88-1221) to resend myUniFi portal login and password to you.

  3. I have myUniFi portal ID and password now. How do I change my TM WiFi password?

    i. Please login to myUniFi portal (https://occ.unifi.my) using the ID and password given
    ii. Under myUniFi tab, expand the Billing Account
    iii. Click “Change Service Password” button
    iv. Choose the service(s) that you want to change the password and key in your preferred password
    v. Click “Submit”
    vi. You will receive your password via SMS and your preferred email address

  4. I still have problems with my password (did not receive password etc). What should I do?

    Your primary mobile number and email address for password delivery may be incorrect. Please contact our TM UniFi Center (1-300-88-1221) to provide us with the correct details.

  5. I am not at home during the installation. How will the installer verify my NRIC?

    You (applicant) must provide a photocopy of your NRIC to your authorised representative to be verified with our installer during UniFi service installation. Your authorised representative must also present his/her NRIC to the installer during UniFi service installation as well.

Pakej Unifi Tanpa Telefon dan HyppTV

Kami menerima banyak pertanyaan melalui telefon mengenai melanggan pakej Unifi, tetapi tidak mahu talian telefon dan HyppTV. Untuk makluman Tuan/Puan, Unifi untuk kediaman ditawarkan dalam bentuk pakej 3 dalam 1. Iaitu talian internet Unifi, talian telefon baru dan rangkaian HyppTV.

Maksud VIP:

membawa maksud Video atau IPTV ( Internet Protocol Television ).
I membawa maksud Internet Berkelajuan Tinggi ( High Speed Broadband ).
P membawa maksud Telefon.

Sekiranya, Tuan/Puan tidak memerlukan talian telefon atau HyppTV, maka bolehlah tutup suis Telephone / HyppTV selepas pemasangan Unifi selesai. Perkhidmatan talian Unifi akan tetap berfungsi seperti biasa tanpa gangguan.

Panggilan Percuma

Setiap pelanggan Unifi boleh membuat panggilan keluar daripada telefon Unifi secara percuma ke nombor talian tetap Telekom Malaysia. Manakala, panggilan telefon ke talian tetap lain seperti Maxis atau Time Dot Com atau talian telefon bimbit tempatan akan dicaj pada kadar 10 sen seminit.

Unifi telephone
Unifi Telephone

 

Rangkaian HyppTV Percuma

Semua pelanggan Unifi untuk kediaman akan mendapat saluran HyppTV asas secara percuma.

Unifi-Set-Top-Box-Hypptv
Unifi HyppTV Set-Top-Box

 

Saluran Percuma : ( ditandakan sebagai Free )

HyppTV Free Channels Listing

Rujukan Tambahan Mengenai Unifi

Change Of Unifi Bill Payment Period

CHANGE OF UNIFI BILL PAYMENT PERIOD

Dear Valued Customer,

Telekom Malaysia Berhad (TM) wishes to inform you that effective 11 SEPTEMBER 2014, the payment period between the Bill Date and Payment Due Date in UniFi monthly bill for all UniFi customers will be changed to 21 days from the current 30 days.

Kindly note that the Payment Due Date refers to the payment deadline for your UniFi bill each month. Therefore, in order to ensure that you continue to enjoy uninterrupted services, we would like to advise our customers to observe this change and proceed with the necessary payment.

We sincerely apologise for any inconvenience caused. Should you have any query or need further clarification on this matter, please visit your nearest TMpoint or call our TM UniFi Centre at 1300-88-1221.

Thank You.

Daftar Unifi Percuma, Tanpa Deposit dan Pemasangan Percuma

Daftar Unifi untuk kediaman dan perniagaan anda. ( TIDAK PERLU TALIAN TELEFON SEDIA ADA UNTUK MOHON UNIFI )

Bosan dengan internet connection yang lembab dan kuota download terhad? Anda seharusnya beralih kepada Unifi fibre broadband yang ditawarkan oleh Telekom Malaysia.

Unifi menggunakan teknologi gentian optik untuk penghantaran data dan maklumat. Ianya berkelajuan sangat tinggi, iaitu bermula daripada 5Mbps ( VIP 5 pada harga RM149 setiap bulan ) hinggalah ke 20Mbps.

Teknologi Unifi dapatkan menyediakan perkhidmatan 3 dalam 1. Iaitu capaian internet berkelajuan tinggi, HyppTV ( online TV ) dan talian telefon.

Untuk memahami kelajuan Unifi dan masa yang diperlukan untuk download file :

Saiz Fail5Mbps ( VIP 5 )10Mbps ( VIP 10 )20Mbps ( VIP 20 )
400MB10 min 40 saat5 minit 20 saat2 minit 50 saat
1.5GB25 minit12 minit 30 saat6 minit 15 saat
4.5GB2 Jam1 Jam30 Minit


unifi home package

Setiap pelanggan Unifi kami akan mendapat : ( Kediaman )

  1. Pemasangan Unifi Percuma Bernilai RM 200.
  2. Peralatan Unifi ( HyppTV, Telefon, Wifi Router, BTU ) bernilai RM 1097
  3. Penggunaan Internet Tanpa Had.
  4. Panggilan Telefon ke Talian Tetap TM ke seluruh negara secara Percuma dan Tanpa Had.
  5. Pemasangan dalam masa singkat. Bergantung kepada kekosongan slot di kawasan anda.

Hubungi kami melalui Whatsapp di 018-666 1622, untuk mengetahui Unifi coverage di kawasan anda.

NOTA : Dengan Unifi, anda tidak perlu bimbang kecurian cable telefon lagi. Ini kerana Unifi menggunakan cable gentian kaca, ianya tiada nilai jualan semula yang diinginkan oleh pencuri. Maka, ianya berita baik untuk anda!

Unifi Speedtest and review by Unifi Subscribers

Unifi come with unlimited upload and download quota ( until further notice ) and stable connection. Unifi home package speed range from 5Mbps, 10Mbps and 20Mbps. Every packages bundled together with HyppTV and Dect Phone as well.

Not satisfied with current broadband provider? Then you should watch these Unifi speed done by Unifi subscribers themselve :

Unifi VIP5 – SpeedTest Youtube (Download)

TM Unifi (aka HSBB) VIP5 speed test.

UniFi VIP5 SpeedTest and Download Speed

VERY FAST!

Malaysia’s UniFi 20Mbps – Speedtest

My UniFi Review : http://a4rzero.wordpress.com/2012/01/04/unifi/ Hi there, thanks for watching ! I was bored today, so I decided to do this little video about Unifi.